Questions
TrimHQ FAQ: things barbers ask us
Short answers, from the same facts as the rest of the site. Prices and plans are on the pricing page.
Do my clients need an app?
No — they open your link in a browser, pick a service, a barber and a time, and see their confirmation on screen. On Plus and Pro they also get a confirmation text and a reminder.
Is Free really free?
Yes — the website, booking, the walk-in line, the appointment calendar and loyalty stamps cost nothing, for as many barbers as you have. Texts and deposits are Plus and Pro features, because a text costs us money to send.
Does TrimHQ take payments?
No — TrimHQ is not a POS (point of sale) provider; the register or card reader you take payments with, like Square, Clover, a plain terminal or cash, stays yours. The only money that ever moves through TrimHQ is a deposit, only if you turn on Deposit Offers (a Plus feature), and it goes through Stripe straight to the barber's own account.
Who gets the deposit?
The barber — it lands in the Stripe account the shop designates for that chair, minus Stripe's own fee. TrimHQ takes nothing.
What about walk-ins?
They join the line from their phone or at the counter, see their place and wait time, and show up on the calendar as a dashed card next to the bookings.
Can I cancel?
Anytime. Plans are billed monthly in advance; cancelling stops future charges and your shop drops back to Free.
Do you have a Spanish version?
For your clients, yes — on Plus and Pro, flip Spanish on under Settings and your website, booking, walk-in line and texts get an EN · ES switch, which clients pick once and it's remembered. Your side — the appointment calendar and settings — stays in English.
How long does setup take?
About five minutes: name, hours, services and prices, then pick a website look. Add your barbers, share your link, and you're live by tonight.
Do I need to install anything?
No. Your shop's website lives at yourshop.trimhq.co and your clients book from the link in a browser, with nothing to download.
What do I get on Free?
Free is $0 a month and includes: Your website — the Refined Classic look · Online booking · Walk-in queue · Appointment calendar · Loyalty stamps · Unlimited barbers. Texts and deposits are Plus and Pro features.
Is there a per-barber fee?
No — unlimited barbers on every plan, never a per-barber fee. Every chair gets a column on the calendar and its own booking link.
Where do my clients book?
On your shop's own website at yourshop.trimhq.co — hours, the menu, your barbers, reviews and a Book button. Put the link in your Instagram bio and Google profile.
Free for the whole shop. Pay only if you want Plus or Pro. Cancel anytime.